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Frequently Asked Questions

When does Early Bird Registration Finish?

Early Bird registration will close at midnight on Wednesday 31 July 2019.

I've forgotten my username and/or password. How do I login?

Simply visit and click 'Forgot or don't have a password'. You will be able to retrieve your details by entering the email address you registered with. If you do not know which email address you registered with, get in contact.

Do you sponsor students to attend the conference?

Students and fellows wishing to attend ECHO Australia have access to discounted pricing for the conference. Unfortunately no opportunities exist for sponsorship of attendance. Please visit to view the prices.

Where is the conference being held?

The conference will be held at the Grand Hyatt, Melbourne. Please visit for more information. Room rates for the conference will be emailed to you after registering as part of your registration confirmation.

Can I get a refund if I can no longer attend?

Yes, provided that your intention to cancel is provided in writing and received before Tuesday 19 September 2019. A $220.00 administration fee will apply. After this date, no refunds will apply, however substitute delegates will be welcome.

Is the registration inclusive of GST?

Yes, the prices listed on the registration page of the website are inclusive of GST.

Is there a cut-off date for registration?

Thursday 10 October 2019. After this date, you must contact the conference organisers to
enquire about registration. Limited on the day registrations are available.

Is there a poster competition this year?

Unfortunately, due to time constraints there is only a case study competition at the conference.

Can I change my sessions?

Yes, up until Thursday 10 October 2019 you can make changes to your session choices
provided the sessions are available. You may also attempt to change sessions at the conference, however availability cannot be guaranteed.

How do I view my invoice or make changes to my registration?

Simply login to your account using this link -
The username and password is what you set up during the registration process.

I paid by Direct Deposit but my invoice still says unpaid, why?

Direct deposit payments can take 2-3 business days to appear in our account. Once payment has been confirmed in the account your registration will be updated to reflect a paid status. If your payment status hasn’t been updated within 7 business days of registering, please get in contact -

I submitted my case study, but haven’t heard anything. When will I receive an update?

Case study applications close on 26 August 2019. Once the panel has assessed all the case studies, notification of status will be given in early September 2019.

How many CPD points can I earn?

CPD points are based on hours without the breaks. For the total conference you can earn up to 22 points.

The Common Good is an initiative of © The Prince Charles Hospital Foundation 2018 | Level 1, Administration Building, 627 Rode Road, Chermside, QLD, 4032 | Registered Australian Charity ABN 34 853 168 302